• Type: Full Time / Part Time

Want to be a part of the most AUDACIOUS and radically EXCELLENT Paint & Decorating Retailer in the Country? Join our amazing team where you are not only a part of growing company but also a family! The JC Licht family where everyone is equally important.

We are currently looking for a passionate and dedicated individual to join our team as a Home Design Appointment Scheduler. If you are looking for a work environment that encourages personal growth, responsibility, and a shared vision for providing incredible customer service, then JC Licht wants you!

Overview: Contribute to the accurate and efficient scheduling of all customers wishing to utilize our services for In Home Window Treatment and Color consultations.


Responsibilities

  • Personally, schedule appointments for all In Home Designers considering assigned geographical territories as well as the scope of work to be completed.
  • Communicate with Designers on any special needs for each and every customer.
  • Manage scheduling CRM for any and all functional updates and/or issues; including users, media sources, reporting, etc.
  • Manage Solatech (POS) contact information which includes users, media sources across multiple locations.
  • Daily and weekly review of all scheduled appointments to assure efficiency and make changes where necessary.
  • Tender payments for all Color consultations
  • Provide support to Home Fashions stores and departments when necessary.
  • Provide weekly reporting on appointments scheduled
  • Provide input and direction in areas where improvements within your department are apparent.
  • Support the JCLicht Core Values in all of your responsibilities and interactions with JCLicht clients and other employee’s.

Requirements

  • Proven customer service experience (minimum 1 – 3 years).
  • Demonstrate excellent phone and verbal communication skills.
  • MUST speak clearly and have a pleasant phone manner.
  • A demonstrated dedication to customer service.
  • Being organized, self-disciplined and a quick learner.
  • Bilingual a plus but not required.
  • Intimate knowledge of Chicagoland geography a plus.

Benefits

  • 401(k) program.
  • Health, dental and vision insurance.
  • Life insurance.
  • Paid Time Off (PTO) and paid holidays.
  • Training and development.
  • And much more!

JC Licht is proud to be an equal opportunity employer.

Substance-Free Workplace